Pure Arrogance

I have finally introduced Mr. Twoheadsnake to the customer this Monday. The customer obviously wasn't very happy, cause this is the third time we changed the person handling the project. But nonetheless, they acknowledge our company's decision.

The customer wrote an email today regarding the pump vibration rectification work, and requested for a brainstorming meeting tomorrow.

I felt that there isn't much meaning to attend the meeting tomorrow, as there isn't a clear agenda, and thought that perhaps can give the customer a call, to see if a teleconference tomorrow would do any good. Mr. Twoheadsnake then wrote to the customer, telling them that the meeting is unnecessary.

The customer replied sarcastically, and Mr. Twoheadsnake felt the pinch. And we all tried to cover the unhappy customer by doing more works the whole day... And yet can't make it for the meeting tomorrow, can't meet the deadline set by the customer to do the rectification work...

Mr. Twoheadsnake told me one day after lunch (before him being introduced to the customer), that he wishes to take over the whole project from Cockroach, as he felt that he can do better without Cockroach's inteference. He also referenced a few small technical cases that Cockroach had appointed him for help recently, which he managed to make pretty good progress without seeking out for Cockroach. I suggested him not to take that move, as he doesn't know how bad the situation is. He agreed.

Well, Twoheadsnake isn't a stupid person, in fact he is good in manipulating people. But I found that he is overly confident, and wants to show off his capabilities too fast, too much. I do not know what to say, but only to recognise his sheer arrogance to shove the customer's request away within a week after the first meeting, which was lasted for less than half an hour. I guess at times, arrogance can really make one overlook many things.