Best Sales of The Year

The project department received a quotation from the sales department this morning, it was directed to Mrs. Azreal. The email wrote this:

Mrs. Azreal,

130USD.

Rdgs,

Thanks to the sub-ordinate of Mr. Paramount, I don't know what kind of thing is that. What quotation is that email referring to?

I think many people has mistaken Ir. Decamouth and Mr. Paramount. The reason I called this sales manager Mr. Paramount, is because he is huge body size, and he thinks that he is the most important person in the company after our MD. I guess may be calling him Mr. Big would do better. So from now on, Mr. Paramount will be replaced by the name Mr. Big; and Mr. Bell has already been replaced with the name: Mr. Cockroach.

The next incident is regarding Mr. Big himself. He handed over a job to the project department, without knowing where is the job site, despite visited the place a few times. He does not have an address of the job site.

He also handed over a job to project department, without stating to the customer what is our scope of supply, and what is not our scope of supply.

He is also very good in changing story, here's the conversation over a meeting between sales and project:

Due to the quality of the product manufactured by our factory in other country, we decided to buy some extra hardware to patch up for those anticipated problems. I wanted to inform the sales department regarding this matter, in order for them to take into consideration while doing pricing for this line of product in the future.

(We have no control over the quality of the product, as the factory and our office are not taken as a same entity. Their MD insists that their product is top notch and refused to improve; only the HQ in the USA would be able to take the action, god knows when....)

me, "The engineering department has advised that extra hardware are needed for this job. They are...."

Mr. Big, "Why can't our factory give us these extra hardware? If we need to order these things, it will eat into our margin. We don't need these hardware."

me, "As you may have noticed, that factory of ours does not think that there is a problem for the product assembly at site. They claimed that their product is up to the standard has have always been refusing to supply these extra hardwares."

Mr. Big, "Yeah, now you know that our product is crappy, I don't know how they can manufacture these things. They should improve the products, and these hardware are important, so that we can ensure our quality is not compromised."

I was like, huh?! "As I have mentioned, the feedback from engineering department is that these hardwares are compulsory. We should take this into consideration next time."

"Ok, you should already order these hardware, since you already know we need it. You are wasting my time here."

---------------------------------------------------

This is another snap shot of the meeting:

me, "I need to know if there is a shut down period for us to adhere during the installation of the product."

Mr. Big, "Why can't you install the damn thing while the plant is still running?"

"We can do that, we just need to know if they have a shut down period."

"You don't need to know that." said Mr. Big.

"We need to know when does the client plan to have these things installed. And if they plan to do it during a shut down period, if there is one, then we should know." I said.

"Ok, Mrs. Azreal, have you jotted that down? I need to you check that for me." said Mr. Big.
(Mrs. Azreal is in project department, Mr. Big is ordering her to do things from Sales department, which does not make sense... Anyway, Mrs. Azreal ignored him and said that he should refer to his subordinates instead.)

"You see? You see? You project department are so good in pushing your tasks to us. We are only here to get sales, how the fnck do we know about the installation? ..." Mr. Big continues his finger pointing. I was trying to interupt by saying the reason we wanted to know the shut down, and also trying to understand if there are any working restrictions in the plant etc. I couldn't get the message over, as I was constantly yelled over by his complaints.

Eventually, Mr. Cockroach took over his conversation, and they sorted those issues out more or less.

=========================================

We are not playing sands, there is a process to follow for everything that we are doing, be it casted onto the stones or not. The reason for these processes to exist is for the ease of tracing back in the future. I think we need to get things clear before jumping into the execution of the project.

People prefer things to be done to their likings, and if you are opposing in a way, they take it to heart, and you do not get the cooperations in the future. Everyone wants to be Mr. and Ms. Goodie-two-shoes, nobody wants/cares to get the job done properly.

I guess I am making more enemies in the company by days. I am starting to wonder, what is right and what is wrong. Is it right to let people do the wrong thing? Is it wrong to get people doing the right thing?